Case Study: DOMCURA AG achieves faster claims handling with Parloa’s AI voicebot Claimens

DOMCURA launches AI claims voicebot in 3 months with Parloa, reaching 90% recognition

The customer, DOMCURA AG, a leading provider of premium insurance coverage, faced a challenge in its contact center where employees had to manually record data for claim reports, creating a lengthy process for both customers and agents. To address this, they partnered with vendor Parloa to implement an AI voicebot solution.

Using Parloa's platform and Microsoft Azure Cognitive Services, DOMCURA launched the AI voicebot "Claimens" in just three months. The solution achieved a 90% recognition rate for requests and could handle about 20 different types of damage claims. Parloa's implementation significantly boosted efficiency by relieving contact center agents of standard tasks and greatly improved the customer experience.

DOMCURA AG