Case Study: Conrad Electronic saves 6,000+ man-hours with parcelLab's self-service returns portal

Conrad Electronic saves 6,000+ man-hours with parcelLab

Conrad Electronics, a major European electronics retailer, partnered with the vendor parcelLab to implement their self-service returns portal. The company sought to reduce the significant manhours spent handling WISMO ("Where Is My Order?") inquiries and to streamline its complex returns process for both customers and internal teams.

parcelLab's solution provided an online portal for intuitive, self-service returns registration and real-time tracking. This granted customers autonomy and Conrad early visibility into incoming returns. The implementation saved over 6,000 man-hours, optimized revenue, and significantly cut down on paper waste by replacing pre-printed labels.

Conrad Electronic