Case Study: Bergzeit reduces WISMO inquiries with parcelLab

Bergzeit decreases WISMO inquiries by 21% with parcelLab

Bergzeit, an outdoor apparel retailer, faced a challenge with overwhelming WISMO (Where Is My Order) inquiries and customer frustrations due to a lack of logistical oversight, especially during peak seasons. To rectify this lack of transparency and improve operational efficiency, they partnered with parcelLab to implement a structured post-purchase communication strategy.

Using parcelLab's platform for automated and white-labeled delivery updates, Bergzeit was able to inform customers in real-time about their orders. This solution decreased WISMO inquiries by 21%, reduced the burden on customer service teams, and created a more trusted and stress-free customer experience. parcelLab's solution also provided seamless management during high-demand periods like Black Friday.

Bergzeit