Case Study: Touchmark improves high-volume hiring with Paradox

Touchmark fills all 500 seasonal roles with Paradox

Touchmark, a senior living and healthcare organization, faced challenges with high-volume hiring for its people-centered roles. Its decentralized structure created a slow, inconsistent, and manual hiring process, causing them to lose candidates to competitors. To address this, Touchmark's Director of Talent Density, drawing on previous success, chose to implement Paradox's conversational AI software to streamline the entire hiring funnel.

The solution from Paradox focused on automating screening and engagement via text to compress the hiring timeline. The implementation was successful due to a strong partnership with Paradox and a change management strategy that built buy-in across the organization. While specific metrics are not detailed, the results included a larger talent pool, more efficient hiring processes, and high levels of excitement and adoption among hiring managers.

Touchmark