Case Study: DFCU Financial achieves faster hiring and improved candidate experience with Paradox's AI assistant Olivia

Scaling Candidate Experience with Automation and Good People

DFCU Financial, a Michigan credit union with about 570 employees, faced the challenge of delivering a personalized candidate experience without sacrificing recruiter efficiency. In 2017 they engaged Paradox and deployed Olivia, Paradox’s AI recruiting assistant, to help automate candidate communication and scheduling.

Paradox’s Olivia handles text recruiting, automatic interview scheduling (respecting calendar conflicts), paperless candidate notes, and ATS integration, enabling quick rescheduling and streamlined workflows. As a result, DFCU Financial drastically reduced time-to-hire, cut candidate ghosting, reclaimed hours for talent staff to build relationships, and moved to a paperless screening process — measurable efficiency and experience gains attributed to Paradox.

DFCU Financial

Rebecca Hicks

Talent Acquisition Specialist