Case Study: MultiCare Health System achieves 25% more event hires and 75% lower event costs with Paradox

MultiCare Health System Uses Virtual Events to Hire Superheroes Amidst a Pandemic

MultiCare Health System, the largest community-based health system in Washington, faced a major hiring crisis when the COVID-19 pandemic eliminated in-person career events that had been essential for recruiting mission-driven clinical staff. To continue staffing dozens of clinics and hospitals quickly without sacrificing candidate experience, MultiCare turned to Paradox and its conversational AI hiring assistant, Olivia, to replace traditional events with virtual hiring fairs.

Paradox implemented Olivia-powered virtual events that pre-screen candidates, route them to the right department, and enable mobile-first, on-the-spot video meetings with hiring managers. The shift to Paradox’s platform produced measurable gains: a 25% increase in event hires, a 75% reduction in cost per event (from about $4,000 to $1,000), and a 22% decrease in cost per hire, while expanding MultiCare’s recruitment reach beyond Washington into new markets.

MultiCare Health System

Leah Butters

Recruitment Marketing & Strategy Consultant