Case Study: Meritage Hospitality Group achieves faster, simpler hiring across 340 restaurants with Paradox

Meritage Wins Innovation Award For Simplified Hiring Experience In 300+ Quick-Service Restaurants

Meritage Hospitality Group, one of the nation’s premier restaurant operators, needed a faster, simpler way to hire hourly workers across its 340 Wendy’s franchise locations. The company wanted to improve the candidate experience in a volatile labor market while reducing the administrative burden on store managers. Paradox’s conversational AI solution, including its mobile-first assistant Olivia, was used to streamline the hiring process.

With Paradox, Meritage automated initial screening, interview scheduling, and candidate reminders, creating a more efficient recruiting workflow. The results included 999 new hires in an average of 3.82 days from application to offer, 91% of candidates completing the chat application in just over 4 minutes, and an average of 2 days for candidates to accept an interview. Paradox also helped save store general managers more than 2 hours of administrative work per week.

Meritage Hospitality Group

Gary Rose

President & Chief Operating Officer