Case Study: Johnson Controls accelerates global hiring and cuts candidate response time by 98% with Paradox's AI assistant, Emma

Johnson Controls Accelerates Global Hiring with AI

Johnson Controls, a global leader in smart building systems, faced a complex, manual talent-acquisition process for hiring 20,000–25,000 people annually across dozens of countries and more than 15 languages—especially struggling with manufacturing roles, long time-to-hire, manual translations, and limited candidate insights. To address this, Johnson Controls deployed Paradox’s conversational AI solution, Emma, together with Paradox’s candidate-care tools and a Workday integration to simplify applications, automate scheduling, and support multilingual outreach.

Paradox implemented Emma in phased rollouts—adding chat-to-apply, candidate capture, interview self-scheduling, and a knowledge base for candidate questions—streamlining the workflow and giving recruiters richer data. The Paradox solution cut candidate response time by 98% (from 10 hours to about 10 minutes), boosted hires by 14%, delivered a 98% candidate satisfaction rate, and provided real-time insights and dashboards that let Johnson Controls optimize recruiting and free recruiters for more strategic work.

Johnson Controls

Mike Aronson

Senior Director of Talent Acquisition Global Operations