Case Study: ISS achieves faster global hiring with Paradox Conversational AI

ISS saves 10,000 hours with Paradox

ISS, a leading workplace experience and facility management company, faced significant challenges in its global recruiting processes due to manual and disconnected hiring journeys. These complexities, which included catering to candidates with varied technology literacy, burdened HR and IT teams and negatively impacted the candidate experience. To address this, they turned to Paradox and its Conversational ATS product.

Paradox implemented a conversational AI assistant to transform the entire recruiting lifecycle, providing a seamless, mobile-first experience. This solution automated journeys from candidate engagement through to interview scheduling. The results for ISS included an accelerated time to hire and fully staffed sites. The automation significantly limited time spent on administrative tasks, saving recruiters over 10,000 hours and achieving a 97% application completion rate.

ISS