Case Study: IHG saves millions and speeds hospitality hiring with Paradox

IHG saves $10 million and boosts hiring with Paradox

IHG, a global hospitality giant with over 6,500 hotels, faced significant post-pandemic hiring challenges. These included a battered industry reputation, a talent vacuum, and the high cost of using agencies to recruit for critical roles like luxury general managers. To address this, IHG partnered with Paradox to leverage its technology and improve its talent acquisition efficiency.

By implementing Paradox's CRM solution, IHG centralized its talent acquisition and moved away from disparate spreadsheets. This allowed them to build a pipeline of pre-qualified candidates, enabling a "talent before need" strategy. As a result, IHG's internal team now directly hires all luxury general managers, saving an estimated $10 million in agency fees and drastically accelerating the time to hire for new property openings.

IHG