Case Study: United Overseas Bank reduces time-to-hire with Paradox conversational AI

How United Overseas Bank Limited is leveraging conversational software to screen over 5,000 applications every year

United Overseas Bank (UOB) worked with **Paradox** to address a high-volume hiring challenge for sales representatives. The bank was manually reviewing more than 5,000 applications each year and coordinating around 1,000 phone screens, creating a time-consuming recruiting process that needed automation.

**Paradox** implemented its conversational AI assistant, Jonus, using **Conversational Apply** and **Conversational Scheduling** on top of SAP SuccessFactors to automate applicant screening and interview scheduling. The result was a **50% reduction in time to hire** and a **15% increase in job acceptance**, while also helping UOB improve offer rates and earn a HumanResources HR Excellence Award for Excellence in Recruitment.

United Overseas Bank