Case Study: Singtel saves 5,000 hours of hiring admin with Paradox

How Singtel schedules interviews in 9 seconds

Singtel, a telecommunications company, needed to hire 4,000 employees each year while serving 770 million customers, but slow administrative tasks like capturing candidates and scheduling interviews were slowing down recruitment. Paradox helped Singtel address this challenge with its conversational AI tools, including Conversational Apply and Conversational Scheduling.

With Paradox’s SIEA conversational AI assistant, Singtel automated interview scheduling and candidate capture, allowing the team to shift from administrative work to higher-value talent acquisition activities. The results were significant: Singtel saved 5,000 hours of hiring administration and reduced scheduling time to just 9 seconds, while also improving the candidate experience.

Singtel