Case Study: NCS Group decreases interview cancellations by 26% with Paradox AI automation

How NCS Group reduced interview cancellations by 26%

NCS Group, a fast-paced technology consulting organization, was struggling with outdated hiring processes that required three employees to manually schedule interviews for 500 candidates each week. This created recruiter bottlenecks and a poor candidate experience that led to dropoff. Paradox, using its Conversational Scheduling product, was brought in to help streamline the process.

By integrating Paradox with SAP SuccessFactors, NCS Group used conversational AI as a 24/7 hiring assistant to eliminate manual scheduling tasks and move candidates through the process faster. The results were significant: Paradox helped NCS Group process more than 24,000 candidate applications, cut time to schedule by 83%, and reduce interview cancellations by 26%.

NCS Group