Case Study: Pfizer achieves interview scheduling in 4.5 minutes with Paradox conversational AI

How conversational software helped Pfizer's urgent need to staff labs, manufacturing, sales, and commercial functions

Pfizer, a global healthcare company, needed a faster way to staff labs, manufacturing, sales, and commercial roles. Using Paradox’s conversational scheduling solution, its recruiters no longer had to manually play phone tag to arrange interviews, and the company aimed to avoid losing top talent to faster-moving employers.

Paradox implemented conversational software powered by an AI assistant named Olivia to engage candidates 24/7 and personalize the application process. The results were significant: Pfizer reduced its median interview scheduling time from at least seven days to just 4.5 minutes, and achieved a 92% interview scheduled rate, improving candidate care and responsiveness.

Pfizer