Case Study: Ace Hardware streamlines high-volume hiring with Paradox conversational AI

How Ace Hardware transformed their hiring process with conversational AI

Ace Hardware, the world’s largest hardware retail cooperative, faced a surge in hiring demand during the pandemic as it needed to bring on more warehouse workers in a highly competitive market. Its recruiting process was slow and labor-intensive, with candidates getting stuck in a days-long experience and corporate recruiters burdened by the manual work of scheduling hundreds of interviews. Ace Hardware turned to Paradox and its Conversational Scheduling product, integrated with Workday, to streamline the process.

Paradox implemented conversational AI to take administrative hiring tasks off recruiters and hiring managers, especially interview scheduling and phone screens. The result was a faster, more efficient hiring workflow that saved recruiters several hours each week and reduced phone screens from hours to minutes, while achieving an 86% conversion rate.

Ace Hardware