Case Study: Hamra Enterprises improves candidate experience with Paradox

Hamra uses Paradox's Conversational ATS to hire in 4 days

Hamra Enterprises, a franchisor of nearly 200 restaurants, worked with Paradox to improve the candidate experience and lighten the load on busy hiring managers. Their recruiting team was small, and candidates—many seeking their first job—needed fast answers to common questions, which their existing AI assistant Sam struggled to provide with standard natural language processing.

Paradox implemented Contextual Conversations, a generative AI capability that let Hamra load company content like its handbook into Sam’s knowledge base and answer more complex, contextual questions. The result was a more accurate, always-available assistant that acted like an extra recruiter 24/7/365, saved significant time for the recruiting team, and increased trust because Sam could still say “I don’t know” when appropriate instead of guessing.

Hamra Enterprises