Case Study: General Motors cuts interview scheduling time with Paradox

General Motors cuts interview scheduling from 5 days to 29 minutes with Paradox

General Motors, a major automotive manufacturer, faced significant challenges in its hiring process, including a tedious and antiquated system that took up to a week to schedule a single interview. To support its ambitious business transformation, GM needed to hire different types of people at scale but was hindered by a candidate management problem, relying on over 55 recruiting coordinators to handle 1-2 million annual applicants. The vendor Paradox provided its conversational AI assistant, Ev-e, to automate these tasks.

By implementing Paradox's Ev-e, which integrates with Workday, GM automated candidate screening and scheduling via text and chat. This solution dramatically reduced the time to schedule an interview from five days to just 29 minutes. Within ten months, Ev-e had automatically scheduled over 51,000 interviews, generated $2 million in direct cost savings, and received positive feedback from both candidates and recruiters. Paradox's technology empowered GM's recruiters to focus on more strategic work while delivering a white-glove experience to candidates.

General Motors