Case Study: Checkers & Rally’s achieves 90% franchise adoption of conversational AI with Paradox

Checkers & Rally’s achieves 90% location adoption and cuts time to interview from 9 to 3 days with Paradox

Checkers & Rally's, a fast-food chain with over 800 franchised locations, faced understaffing and a slow hiring process that took nine days to interview candidates. To overcome the challenge of driving adoption across its decentralized franchise network, the company partnered with Paradox to implement its conversational AI assistant, Olivia, aiming to accelerate and simplify talent acquisition.

Paradox worked with Checkers & Rally's on a committed change management program, including 12 weeks of open training sessions for franchisees. This adoption strategy, combined with the simplicity of the AI, led to 90% of locations using the software. The results included capturing over 50,000 candidates, reducing time-to-interview from nine to three days, and enabling locations to staff hard-to-fill shifts, thereby increasing revenue.

Checkers & Rally’s