Case Study: Burlington scales retail hiring with Paradox's Conversational ATS

Burlington cuts interview volume by 50% with Paradox

Burlington, a major retailer with over 60,000 employees, faced a significant challenge in scaling its hiring to support rapid expansion from 800 to 2,000 stores. Their manual and decentralized hiring processes overwhelmed store leaders with administrative tasks, creating a bottleneck that threatened their goal of hiring over 100,000 new team members annually. To address this, they turned to the vendor Paradox and its Conversational ATS product.

Paradox implemented its AI-powered Conversational ATS, assisted by the AI assistant "Allison," across more than 1,200 stores. This solution automated key aspects of the hiring process, including interview scheduling, screening, and 24/7 candidate communication. The results for Burlington were substantial: they achieved a 50% year-over-year reduction in interview volume while maintaining staffing levels and saw a 38% rate of candidate interaction after hours. Paradox's solution enabled Burlington to hire more efficiently and freed store leaders to focus on other critical tasks.

Burlington