Case Study: Ace Hardware boosts candidate conversion and saves thousands of hours with Paradox

Ace Hardware boosts candidate conversion to 86% with Paradox

Ace Hardware, a major retail cooperative, faced significant challenges in high-volume hiring for its distribution centers, particularly during the COVID-19 pandemic. Their existing processes were not equipped to handle the increased demand without slowing down operations or compromising the candidate experience, which was core to their "helpful" brand identity. To address this, they partnered with the vendor Paradox to implement its conversational AI assistant, named Grace.

Paradox's solution integrated conversational AI on top of Ace's Workday Recruiting system to automate candidate communication and interview scheduling. This allowed recruiters and store managers to focus on more meaningful human interactions. The implementation by Paradox was highly successful, resulting in an 86% candidate conversion rate and saving thousands of hours of recruiter time. In one instance, the AI assistant scheduled over 200 interviews within 24 hours after a system restart.

Ace Hardware