Case Study: Plentiful expands food access with PagerDuty

Plentiful cuts check-in times by up to 88% with PagerDuty

Plentiful, a nonprofit platform dedicated to making food access more dignified and efficient, faced the challenge of ensuring its digital platform's reliability with limited engineering resources. Outages meant neighbors couldn't reserve food and providers had to revert to manual processes, creating chaos. The lean team lacked a system for monitoring and was often reactively alerted to issues.

By implementing PagerDuty, which integrated with their existing tools, Plentiful transformed to a proactive approach. The solution dramatically reduced error rates, improved availability, and eliminated weekend outages. This reliability, supported by an unrestricted grant from PagerDuty.org, allows Plentiful to scale efficiently, having already facilitated over 3.3 million pantry visits and serving 1.2 million household members in 2024.

Plentiful