Case Study: Crisis Text Line ensures reliable 24/7 mental health support with PagerDuty

Crisis Text Line delivers 24/7 mental health support for 11 million+ conversations with PagerDuty

Crisis Text Line is a nonprofit organization providing free, 24/7, confidential text-based mental health support. As a resource-constrained organization, their challenge was maximizing impact and ensuring the reliability of their critical service. They turned to PagerDuty and its Operations Cloud platform to help meet this need.

By implementing PagerDuty, Crisis Text Line gained the ability to identify real problems quickly and get the right technical staff responding to issues, allowing them to operate with the efficiency of an enterprise software organization. The PagerDuty solution serves as a technological backbone, helping ensure the service is always available. This reliability is vital for the organization, which has supported over 11 million conversations and trained over 80,000 volunteers in the U.S., ultimately helping them save lives.

Crisis Text Line