Case Study: Arize turns AI quality signals into action with PagerDuty

Arize catches AI hallucinations before production with PagerDuty

Arize, an AI and agent engineering platform, faced the challenge of detecting and responding to subtle but costly AI failures, such as model drift and hallucinations, which are difficult to catch with traditional monitoring tools. To proactively manage AI quality and prevent these issues from impacting operations, they turned to the PagerDuty digital operations and incident management platform.

By integrating with PagerDuty, Arize's observability platform can now automatically turn quality alerts into prioritized incidents. When a custom metric crosses a threshold, Arize fires an alert into PagerDuty, which routes it to the right responder with the context needed for fast triage. This solution provides early detection and faster resolution, lowering mean time to detection and mean time to resolution. The partnership creates a self-improving system where every incident becomes a learning opportunity to enhance agent quality.

Arize