Case Study: accesSOS improves 911 emergency access and uptime with PagerDuty

accessSOS breaks down 911 barriers for 2-10 users with PagerDuty

accessSOS is a nonprofit organization dedicated to breaking down barriers to 911 emergency services for people who are deaf, hard of hearing, or have limited English proficiency. The challenge they faced was the critical need to ensure their life-saving app was available 24/7, as any downtime could prevent someone from getting help. Manually monitoring their systems for outages was incredibly stressful, inefficient, and unsustainable for their small team.

PagerDuty provided accessSOS with automated, real-time alerting and incident management infrastructure. This solution eliminated manual monitoring and provided immediate notifications of performance issues, allowing the team to respond to problems before users were affected. With PagerDuty, accessSOS gained system-wide visibility and reliability, ensuring people can trust their service in moments of crisis and supporting their plans for national expansion.

accessSOS