Case Study: a leading specialty insurance business accelerates global automation and digitalization with Pacific International

Leading Specialty Insurance Business - Customer Case Study

The customer, a leading specialty insurance business with global operations, faced the challenge of evolving its operations through automation and digitalization to improve customer experience and margins. Their Group Chief Operating Officer required a new executive to lead this initiative and engaged vendor Pacific International to support the search for a Vice President of Operations Strategy and Automation.

Pacific International provided an advisory solution for creating the job description and compensation grading before commencing the search. They targeted top strategy consulting firms and, utilizing their extensive networks, presented a shortlist of qualified candidates within four weeks. After the first candidate declined the offer, Pacific International successfully presented two strong alternatives, resulting in the placement of a candidate from McKinsey & Co. This success led to the vendor being awarded two further retained search mandates to continue supporting the company's transformation.