Case Study: a Fortune 500 building materials company achieves European customer excellence transformation with Pacific International

Fortune 500 Company - Customer Case Study

A Fortune 500 company in the building materials industry engaged Pacific International on a confidential executive search mandate. The client's challenge was to find a new European Customer Excellence Leader based in France to drive a transformation focused on operational excellence, customer service, and net promoter score improvement, necessitated by the impending retirement of their existing leader.

Leveraging its market knowledge and native French-speaking consultants, Pacific International swiftly identified a shortlist of qualified candidates. The solution was successfully delivered by headhunting a female leader from a local chemical manufacturer who possessed the required technical and soft skills. Pacific International fulfilled the mandate with a gender-balanced shortlist and placed a candidate to lead the client's European team.