Case Study: Heathrow Airport achieves lasting punctuality improvements with PA Consulting

Heathrow Airport boosts OTP by 14 points with PA Consulting

PA Consulting worked with Heathrow Airport to address a significant decline in on-time performance (OTP) following the pandemic. The challenge was to understand the complex factors behind falling punctuality at one of the world's busiest airports and to implement a sustainable plan for improvement that involved the entire airport ecosystem.

PA Consulting's solution involved deep data analysis and stakeholder engagement to identify root causes, leading to a targeted Punctuality Plan with tangible recommendations. The results included a 14-percentage-point increase in OTP in Q1 2024, with the initiative also enabling reduced aircraft CO2 emissions and setting up Heathrow for long-term operational and financial benefits.

Heathrow Airport