Case Study: WeWork India improves lead conversion with Ozonetel

WeWork India sustains 20% lead-to-opportunity conversion with Ozonetel

WeWork India, a leading flexible workspace operator, faced the challenge of building a scalable and reliable sales engine to handle growing lead volumes and ensure timely follow-ups across its expanding network of centers. To address this, they partnered with vendor Ozonetel and implemented its unified CX platform and CCaaS solution to automate lead management and integrate their sales workflows.

The solution from Ozonetel automated lead qualification and routing, integrated seamlessly with Salesforce CRM, and utilized an IVR for segmentation. This enabled WeWork India to maintain a consistent 20% lead-to-opportunity conversion rate while scaling from 1 to 73 centers nationwide. The Ozonetel platform provided business continuity and comprehensive reporting, supporting seamless growth without increasing operational complexity.

WeWork India