Case Study: Treebo Hotels achieves 100% customer journey visibility with Ozonetel

Treebo Hotels gains 100% customer journey visibility with Ozonetel

Treebo Hotels, a major budget hotel chain in India, faced challenges with inefficient lead management, limited visibility into customer journeys, and manual processes that hindered productivity. To overcome these obstacles, they partnered with Ozonetel to implement its CX platform, including solutions like an auto dialer and Smart IVR.

Ozonetel's solution provided Treebo with 100% visibility into the customer journey and integrated with their CRM to automate processes. This resulted in a 22% increase in productivity and automated 60% of customer queries. The implementation also led to an 85% renewal rate, a 50% reduction in renewal time, and an 80% reduction in customer complaints.

Treebo Hotels