Case Study: Saboo RKS boosts sales bookings with Ozonetel

Saboo RKS boosts bookings by 45% with Ozonetel

Saboo RKS, a leading automobile dealer in Hyderabad, faced challenges with call connectivity, poor IVR functionality, and slow lead follow-up, which hindered their sales and customer service. To optimize operations and improve quality control, they sought a robust solution and partnered with Ozonetel to implement its CCaaS platform.

Ozonetel provided a unified CX platform with deep integration to Zoho CRM, which streamlined workflows and enabled features like smart IVR and click-to-call. The solution resulted in a 45% increase in bookings, a 33% decrease in average handle time, and a 100% improvement in agent productivity for Saboo RKS, significantly boosting sales efficiency and customer experience.

Saboo RKS