Case Study: Redcliffe Labs boosts patient engagement and sales with Ozonetel

Redcliffe Labs boosts patient engagement 2X and sales 40% with Ozonetel

Redcliffe Labs, a diagnostic lab in India, sought to boost awareness and drive revenue growth through personalized patient engagement across the country. To enhance sales conversions and support, they partnered with vendor Ozonetel and implemented its unified, omnichannel CX platform.

Ozonetel's solution included an adaptive IVR for self-service and intelligent routing to connect patients with the right healthcare advisor via their preferred channel. This data-driven approach, which added a local tone to interactions, resolved 70% of queries via self-service and optimized agent efficiency. The results included a 2x increase in customer engagement, a 40% increase in sales, and a 60% improvement in their Net Promoter Score.

Redcliffe Labs