Case Study: Poonawalla Fincorp achieves faster lead responses and 3x conversions with Ozonetel

Poonawalla Fincorp boosts conversions 3x with Ozonetel

Poonawalla Fincorp, a leading Non-Banking Finance Company (NBFC) in India, faced challenges with slow lead response times and manual processes that hindered sales conversions and customer service efficiency. To drive growth and improve the customer experience, they sought to leverage technology and automation, partnering with Ozonetel and its unified CX platform to address these issues.

Ozonetel implemented a deep CRM integration to automate lead calling, ensuring leads were contacted within 15 minutes, and deployed an intelligent IVR system to handle inbound queries. This solution resulted in a 3x increase in conversion rates, automated resolution for 50% of queries, a 65% increase in Net Promoter Score (NPS), and a 75% reduction in after-call work, significantly boosting agent productivity and customer satisfaction for Poonawalla Fincorp.

Poonawalla Fincorp