Case Study: LifeShield doubles conversions with Ozonetel

Lifeshield doubles conversions with Ozonetel and boosts CSAT by 35%

LifeShield, a life insurance brokerage, faced challenges with poor connection rates, slow lead responses, and inefficiencies in managing policies and claims. These issues were significantly impacting conversions and customer satisfaction. To address this, LifeShield partnered with vendor Ozonetel and leveraged its oneCXi platform.

Ozonetel implemented a solution featuring a robust dialer integrated with LifeShield's CRM and a smart IVR system. This resulted in a 100% increase in conversions and a 35% improvement in customer satisfaction (CSAT). The solution also automated 50% of customer queries and boosted agent productivity by 30%, transforming the company's operational efficiency.

Lifeshield