Case Study: Kanekt365 boosts customer satisfaction and agent productivity with Ozonetel

Kanekt365 boosts CSAT by 50% with Ozonetel

Kanekt365, a business process outsourcing provider, needed a robust customer experience platform to meet strict service levels, ensure zero downtime, and consolidate fragmented order data for real-time visibility. They turned to vendor Ozonetel and its oneCXi platform to streamline workflows and automate processes for their agents.

Ozonetel provided a solution featuring a smart IVR for personalized engagement, deep CRM integration for unified order data, and real-time monitoring tools for supervisors. The results for Kanekt365 included a 50% increase in customer satisfaction, a 40% increase in agent productivity, a 35% reduction in average handle times, and 100% uptime.

Kanekt365