Case Study: Healthians achieves 36% higher patient satisfaction with Ozonetel’s omnichannel CX platform

Healthians boosts patient satisfaction by 36% with Ozonetel

Healthians, a leading health tech firm in India, faced the challenge of making it easy for patients to book diagnostic tests while building meaningful, trusting relationships with them across their preferred communication channels. They partnered with Ozonetel to implement an omnichannel customer engagement solution to address this.

Ozonetel's solution provided personalized communications and a consistent point of contact for patients across calls, WhatsApp, and other digital channels. This was achieved through advanced routing and a 'sticky agent' feature. The implementation resulted in a 36% higher customer satisfaction score (CSAT), 54% higher conversions, and ensured 100% compliance with patient confidentiality.

Healthians