Case Study: Healthcare at Home achieves rapid COVID helpline deployment and compliant remote care with Ozonetel

Healthcare at Home launches COVID helplines in days with Ozonetel, supporting 550+ agents and 99.9% uptime

HealthCare at Home (HCAH), a leading out-of-hospital healthcare provider in India, faced severe communication challenges during the COVID-19 lockdowns, including reduced patient engagement and difficulty coordinating care. To address this, they partnered with vendor Ozonetel to deploy a rapid communication solution.

Ozonetel implemented its cloud contact center platform, enabling HCAH to quickly launch COVID helplines and manage patient interactions across voice and digital channels. The solution supported over 550 agents, achieving 99.9% uptime and ensuring 100% compliant conversations. This led to faster patient coordination, seamless remote clinical services, and enhanced patient satisfaction during the crisis.

Healthcare at Home