Case Study: HDFC Securities achieves 2.5x more customer conversations with Ozonetel

HDFC Securities boosts customer conversations 2.5x with Ozonetel

HDFC Securities, a leading Indian stockbroking company, faced challenges with low customer connectivity rates, high drop-offs during digital onboarding, and inefficient agent workflows due to fragmented systems. Their agents were spending excessive time on manual after-call work, which limited productivity. To address these issues, they partnered with Ozonetel to implement its CX automation platform, which included an auto dialer and integrated CCaaS solution.

Ozonetel's solution provided a progressive dialer for faster outreach, automated campaign prioritization, and seamless CRM integration to give agents a complete customer view. This enabled behavior-led follow-ups and real-time interventions. The implementation resulted in a 75% reduction in after-call work, a 2.5x increase in customer conversations, and double the customer connects, significantly boosting lead conversion and reducing drop-offs.

HDFC Securities