Case Study: HDFC ERGO achieves 85% renewals with Ozonetel

HDFC Ergo boosts renewals to 85% with Ozonetel

HDFC ERGO, one of India's leading non-life insurance companies, faced challenges with customer retention and data security. They sought to minimize dependence on intermediaries, prevent customer data leakage, and improve their renewal rates. To address this, they partnered with Ozonetel to implement its CCaaS platform.

Ozonetel's solution provided a centralized omnichannel campaign management system integrated with HDFC ERGO's in-house CRM. This enabled secure, direct customer outreach with number masking to protect personal data. The results were significant: HDFC ERGO achieved an 85% renewal rate, a 50% reduction in renewal time, an 80% drop in customer complaints, and ensured 100% customer data security.

HDFC Ergo