Case Study: Enterprise Capital achieves higher conversions and CSAT with Ozonetel

Enterprise Capital boosts conversions 15% with Ozonetel

Enterprise Capital, a lending marketplace, sought a centralized solution to boost sales and enhance customer service efficiency. Their challenges included streamlining operations, ensuring 24/7 availability, and unifying customer interactions across channels. To achieve this, they partnered with vendor Ozonetel and implemented its oneCXi customer experience intelligence platform.

Ozonetel’s solution integrated its oneCXi platform with Enterprise Capital’s existing Zoho CRM to automate lead flow and call tracking. This provided agents with seamless access to customer information and enabled calls to be automatically routed to their mobile devices while masking personal numbers. The results were significant: a 15% increase in sales conversions, a 75% customer satisfaction (CSAT) score, and a 25% boost in agent productivity.

Enterprise Capital