Case Study: ClearTax achieves 99% faster lead response with Ozonetel

ClearTax responds 144x faster with Ozonetel

ClearTax, a provider of tax and compliance automation solutions, faced challenges with manual dialing, delayed lead follow-ups taking up to 24 hours, and inefficient outbound campaigns. These issues led to poor agent productivity and missed opportunities. To address this, they implemented Ozonetel's CX Platform.

Ozonetel integrated with ClearTax's CRM to automate workflows, enabling features like auto-dialing and click-to-call. This slashed lead response times from 24 hours to just 10 minutes. The solution also boosted agent productivity by 30%, increased the performance of outbound campaigns by 3x, and significantly improved customer engagement and conversions for ClearTax.

ClearTax