Case Study: Verizon saves tens of millions annually with Ozmo

Verizon saves tens of millions of dollars a year with Ozmo

Verizon, the largest mobile operator in the United States, required a premiere customer support solution to provide education and troubleshooting for its millions of subscribers. To meet this challenge and ensure strong customer retention, Verizon partnered with vendor Ozmo to utilize its device support platform.

Ozmo implemented its cutting-edge, omnichannel support platform for Verizon's contact center agents and customers. The solution provided easy-to-use tools for both assisted and self-serve support. As a result, Ozmo helped Verizon save tens of millions of dollars annually, making the platform mission-critical to the customer's success.

Verizon