Case Study: Twigby boosts positive online customer reviews by 15% with Ozmo for Agents

Twigby boosts positive online customer reviews by 15% with Ozmo

Twigby, a U.S.-based mobile virtual network operator (MVNO), was looking to enhance its agent onboarding infrastructure while still providing top-of-the-line customer support. To meet this challenge, they turned to the vendor Ozmo and implemented their product, Ozmo for Agents.

Using Ozmo for Agents, Twigby's contact center agents gained access to thousands of support topics across hundreds of virtual devices and app emulators. This solution from Ozmo completely transformed their contact center operations and resulted in a 15% increase in positive online customer reviews. The company now earns hundreds of new, daily online reviews from customers praising its exceptional customer service.

Twigby