Case Study: Top Global Device Manufacturer empowers remote agents with Ozmo

Top global device manufacturer employs Ozmo to empower its remote agents

Top Global Device Manufacturer, a top-tier North American OEM, needed a way to support a rapidly growing remote agent workforce during the COVID-19 pandemic without access to physical devices in contact centers. To keep customer support effective and protect brand loyalty, the company turned to Ozmo and its Ozmo for Agents platform for remote device and app access.

Ozmo provided free remote access to a library of virtual devices and apps, enabling agents to handle support interactions from anywhere. In just four months, Ozmo helped hundreds of agents resolve 15,000+ customer interactions, with 70+ devices supported on day one and an average of 24 sessions per agent, delivering a fast and seamless transition to remote support.