Case Study: United Rentals achieves $1B revenue potential with OutSystems AI and IoT-powered Tool Manager

United Rentals launches Tool Manager in 4 months with OutSystems

United Rentals, the world's largest equipment rental provider, faced the challenge of enhancing its managed tool operations to improve customer experience and increase operational visibility across complex jobsites. Partnering with OutSystems, the company sought to leverage AI and IoT technologies to create a faster, more intelligent tool management system for its over 500,000 customers.

Using the OutSystems platform, United Rentals built the "Tool Manager" application, which integrated IoT-enabled containers and an AI-powered assistant. The solution delivered significant results, including a 10x faster tool checkout process and achieving zero tool loss for a major contractor during a pilot. Developed in just four months at one-third of the cost of traditional development, the app is now critical to supporting United Rentals' $1 billion revenue target. OutSystems enabled the company to accelerate its digital innovation and achieve substantial operational efficiencies.

United Rentals