Case Study: Shiloh Baptist Church improves facilities coordination with OTRS

Providing a safe, comfortable environment for worship means overseeing six properties in a cost-effective, efficient way

Shiloh Baptist Church in Washington, D.C. needed a more modern, usable facilities management tool to help its small team coordinate maintenance, event preparation, scheduling, and budgeting across six properties. Their previous system made reporting, tracking, and attaching invoices difficult, and they needed flexible ticketing, calendaring, and the ability to involve multiple people in each request.

OTRS provided the solution with flexible work order handling, calendars, reporting, and attachments, giving Shiloh Baptist Church a better way to manage tasks, reminders, and communication. The result was faster task-related communication, improved event tracking and preparation, and simplified accounting, while also giving staff the ability to administer the system themselves without a traditional IT team.

Shiloh Baptist Church

Sam Franklin

Facilities Manager