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Visit WebsiteThe Ahfad University for Women provides professional IT support to staff members via OTRS
Ahfad University for Women
Hozifa Hussein
Data Center Manager
OTRS
OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.
Case Studies
Showing 19 OTRS Customer Success Stories
Bru Textiles creates beautiful interiors OTRS enables great customer experiences
Bru Textiles
Malcolm Berger
Digital Innovation Director
OTRS enables call center to successfully cope with the growing complexity of the online and retail business
Cogetech
Chris Bates
Information Systems & Infrastructure Manager
EfCom - Customer Case Study
EfCom
Florian Hinse
Graduate in Business Administration and Assistant to the Management
EMAPTA - Customer Case Study
EMAPTA
Henry Vassall Jones
CTO
ENAV needed a help desk software with integration possibilities to record and speed up internal processes
ENAV
Giovanni Mellini
Security Engineer
After its re-establishment, Excelitas implemented OTRS at an international level as a high-performance ticketing tool
Excelitas
Stefan Goerke
IT Infrastructure Manager
Managed OTRS enables GÉANT to meet formerly hard-to-fulfill SLAs, relying on the internal operation of the system
GÉANT
Tony Barber
Head of GÉANT Operations Centre
Klinikum Oldenburg - Customer Case Study
Klinikum Oldenburg
Ralf Boldt
IT Director
Switching to cloud-based OTRS gives IT resources greater freedom at Livit AG
Livit
Georg Rölli
Head of IT Operations
LogPay Financial Services GmbH - Customer Case Study
LogPay Financial Services GmbH
Anne Grünkorn
Head of Mobility
Services included in OTRS open the way for workflow automation and company-wide uniform processes
Mitel
Andreas Szameit
EMEA Service Delivery Manager
OTRS Process Management enables user-friendly request processing
Olympus
Christina Wartisch
Total Quality Manager
Professional Flight Management - Customer Case Study
Professional Flight Management
Alexandra John
Director of Customer Relations
The Flexibility of OTRS enables handling of a variety of requests from different areas in one tool
RNP
Claudio de Souza Cornelio
Service Desk Coordinator
Cutting-edge technology and reliable solutions for sheet metal working machines complemented by optimal customer service and support - backed by OTRS
Salvagnini
OTRS supports SES Techcom Services’ system for end-to-end connectivity based on satellite communications
SES
Georges Amirza
Service Manager
Providing a safe, comfortable environment for worship means overseeing six properties in a cost-effective, efficient way
Shiloh Baptist Church
Sam Franklin
Facilities Manager
Customized software solutions with the highest quality standards and full commitment to the customer – supported by the competence of OTRS
VIOSYS AG
Michael Voigt
Chairman of the Board
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