OTRS B2B Case Studies & Customer Successes

OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

Featured Companies

OTRS B2B Case Studies & Customer Successes

Case Studies

The Ahfad University for Women provides professional IT support to staff members via OTRS

Bru Textiles creates beautiful interiors OTRS enables great customer experiences

OTRS enables call center to successfully cope with the growing complexity of the online and retail business

EfCom - Customer Case Study

EMAPTA - Customer Case Study

ENAV needed a help desk software with integration possibilities to record and speed up internal processes

After its re-establishment, Excelitas implemented OTRS at an international level as a high-performance ticketing tool

Managed OTRS enables GÉANT to meet formerly hard-to-fulfill SLAs, relying on the internal operation of the system

Klinikum Oldenburg - Customer Case Study

Switching to cloud-based OTRS gives IT resources greater freedom at Livit AG

LogPay Financial Services GmbH - Customer Case Study

Services included in OTRS open the way for workflow automation and company-wide uniform processes

OTRS Process Management enables user-friendly request processing

Professional Flight Management - Customer Case Study

The Flexibility of OTRS enables handling of a variety of requests from different areas in one tool

Cutting-edge technology and reliable solutions for sheet metal working machines complemented by optimal customer service and support - backed by OTRS

OTRS supports SES Techcom Services’ system for end-to-end connectivity based on satellite communications

Providing a safe, comfortable environment for worship means overseeing six properties in a cost-effective, efficient way

Customized software solutions with the highest quality standards and full commitment to the customer – supported by the competence of OTRS

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Kalapa Design Studio

Cutwater LLC

preezie