OTRS B2B Case Studies & Customer Successes

OTRS Group is the manufacturer and the world's largest provider of the service management suite OTRS, awarded with the SERVIEW CERTIFIED TOOL seal of approval. It offers companies industry-independent solutions for structured communication in customer service, IT service management and security management. In addition to the core product OTRS, the security solutions STORM and CONTROL ensure efficient cybersecurity incident management and transparent documentation in accordance with standards such as ISO 27001.

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OTRS B2B Case Studies & Customer Successes

Case Studies

Ahfad University for Women cuts complaints by 35% with OTRS

Bru Textiles improves customer service with OTRS

Cogetech improves ITSM transparency and incident handling with OTRS

EfCom achieves 100% customer satisfaction with OTRS

EMAPTA boosts workflow compliance and service transparency with OTRS

ENAV improves security incident management with OTRS

Excelitas achieves faster, more transparent global IT support with OTRS

GÉANT improves operations center efficiency with OTRS

Klinikum Oldenburg streamlines IT requests and reduces workload with OTRS

Livit AG achieves greater IT freedom with OTRS Cloud

LogPay Financial Services GmbH achieves improved customer satisfaction with OTRS

Mitel achieves faster global IT service automation with OTRS

Olympus achieves streamlined IT request processing with OTRS

Professional Flight Management achieves faster customer service with OTRS

RNP achieves streamlined communication and unified service management with OTRS

Salvagnini improves customer service and digital ticket handling with OTRS

SES achieves high-availability customer service with OTRS

Shiloh Baptist Church improves facilities coordination with OTRS

VIOSYS AG achieves transparent, efficient customer service with OTRS

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