Case Study: The Warehouse Group achieves streamlined customer bookings with OSF Digital

The Warehouse Group boosts booking visibility across 6 brands with OSF Digital

OSF Digital partnered with The Warehouse Group (TWG), a major retail group in New Zealand. TWG needed a reliable, multi-channel solution to book technicians for customer services and sought to gain better visibility of its resources to standardize booking management and improve sales.

OSF Digital implemented a customer-centric booking solution based on Salesforce Service Cloud and Field Service Management. This included a Field Service Mobile App and a partner portal built on Experience Cloud. The solution streamlined TWG's booking processes and reporting, enhanced customer satisfaction, and increased leads and sales while optimizing resource control and reducing operational spending.

The Warehouse Group