OSF Digital B2B Case Studies & Customer Successes

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OSF Digital is a Salesforce-first consulting services partner helping organizations move agentic enterprise transformation from ambition to measurable business impact. Through our Accelerated Business Domain Change Journey, we help clients achieve a first proof of business in four weeks, transform a function in 60 days, and build the foundation for enterprise-scale capability. OSF supports clients across the full Salesforce lifecycle — from advisory that sets direction, to multi-cloud implementation that brings the roadmap to life, to managed services that keep improving outcomes over time. The result is faster time to value, lower-risk transformation, and profitable growth. With deep expertise across Agentforce, Data Cloud, Revenue Cloud, Service, Marketing, Commerce, MuleSoft, and Tableau, OSF helps organizations connect data, AI, and business processes across the Salesforce platform. Today, 70% of OSF clients use multiple Salesforce clouds, reflecting the company’s strength in complex, connected transformation. OSF serves clients across financial services, retail and consumer goods, manufacturing, health and life sciences, and automotive. With regional hubs across North America, LATAM, EMEA, and APAC, OSF combines global delivery strength with local industry context. Learn more at osf.digital.

Case Studies

Showing 153 OSF Digital Customer Success Stories

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Optimizing Algar Telecom’s Customer Conversion From Clicks to Sales

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Algar Telecom boosts digital sales with OSF Digital

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Customizing Salesforce Commerce Cloud To Meet Aristocrazy’s Needs

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Leveraging Best-in-Class OMS Technology

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Aristocrazy delivers a luxury ecommerce experience with OSF Digital and Salesforce Commerce Cloud

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OSF Commerce Provides End-To-End Digital Marketing Services & Business Manager Webmastering for Ars Mundi

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Realizing a Vision in International Retailing

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Baccarat Achieves Omnichannel Digital Growth with OSF Digital

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Establishing a Global Ecommerce Presence

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Establishing A Dynamic Online Commerce Presence For A Spanish Brand Of Beer

Establishing the Expansion Strategy with Sitecore and OSF

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Transforming and Unifying the Entire Commerce Ecosystem with Multi-Cloud Integrations

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Browns Shoes - Customer Case Study

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Browns Shoes achieves faster, more accurate omnichannel fulfillment with OSF Digital

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Gaining a 360° View of Customer Data

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Burton achieves a 360° customer view with OSF Digital

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Cacau Show - Customer Case Study

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Cacau Show boosts ecommerce and email marketing with OSF Digital

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Continued Evolution via the LORA Platform

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Carol’s Daughter improves social sign-in, social sharing, and checkout with OSF Digital

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CentralSquare Technologies - Customer Case Study

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CentralSquare Technologies improves customer self-service with OSF Digital

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Driving revenue with a next-gen payment platform

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Scaling Digital Growth With An Innovative Grocery Ecommerce Solution

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Continente scales online grocery shopping with OSF Digital and Salesforce Commerce Cloud

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Positioning A Department Store Chain For Omnichannel Success

Deutsche Bank - Customer Case Study

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Deutsche Post DHL Group - Customer Case Study

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Domaine Chandon - Customer Case Study

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Domaine Chandon achieves enhanced ecommerce and subscription experiences with OSF Digital

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Positioning Emerce for B2B Commerce Success

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emerce GmbH achieves 24/7 efficient B2B ordering with OSF Digital’s Salesforce B2B Commerce solution

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Revamping Customer Service For A World-renowned Entertainment Company

eSkill Replaces Aging Infrastructure With Flexible and Affordable Cloud Solution

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OSF Digital Delivered a B2B Online Bike-Leasing Shop for fahrrad.de

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Accelerating the Path to Purchase for Customers

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Fanalca launches a DTC ecommerce store in 2 weeks with OSF Digital

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Farfetch - Customer Case Study

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FARFETCH achieves a centralized single customer view with OSF Digital

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Fit Foods - Customer Case Study

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Fit Foods improves forecasting and operational agility with OSF Digital and Salesforce Manufacturing Cloud

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Enhancing Ford’s Business Operations with a Multi-Cloud Solution

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Ford Motor Company achieves streamlined multi-cloud operations with OSF Digital

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Fraser Hart & Fields achieve better omnichannel customer journeys with OSF Digital and Salesforce Commerce Cloud

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Boosting Fraser Hart and Fields Digital Transformation

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Airport Commerce Transformation

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Gatwick Airport achieves seamless digital commerce experiences with OSF Digital and Salesforce Commerce Cloud

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Building A Robust & Complex Digital Experience For The Most Popular Sports Club In Frankfurt

Delivering Connected Loyalty Experiences For A Global B2C Online-only Beauty Retailer

Opening A DTC Sales Channel For A Beauty Manufacturer

A Beauty Device Manufacturer Scales New Heights With Connected Commerce

Spurring Business Growth With Salesforce B2C Commerce Cloud For A Food Manufacturer

Optimizing Marketing For A Global Live Entertainment Company

Lowering Customer Service Costs While Raising Customer Satisfaction For A Media Company

A Supplements Company Develops A Global 360-degree View Of Customer Data With Salesforce Sales Cloud

Leveraging Salesforce Commerce Cloud To Boost Customer Experience For A Video Gaming Company

GPE Group - Customer Case Study

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High-end loyalty strategy for the ultimate customer experience

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Harvey Nichols boosts loyalty engagement with OSF Digital and Salesforce Loyalty Management

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Boosting Customer Engagement For A Healthcare Company

Improving B2B Insights, Marketing, And Customer Experience

Modernizing the IKKS Ecommerce Engine With Salesforce SFRA

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IKKS Group modernizes ecommerce and boosts mobile conversion with OSF Digital and Salesforce SFRA

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Revamping The Service Capabilities For An Insurance Company

Jean Coutu - Customer Case Study

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Jean Coutu achieves personalized customer engagement with OSF Digital

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Jeld-Wen boosts B2B digital sales with OSF Digital and Salesforce Lightning B2B Commerce

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JELD-WEN OFFERS CUSTOMER-CENTRIC EXPERIENCES FOR B2B SALES

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OSF Digital Replatformed Kal Tire to Salesforce Commerce Cloud and Performed Complex Integrations

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Kal Tire achieves improved sales, loyalty, and fewer returns with OSF Digital and Salesforce Commerce Cloud

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OSF Digital Delivers a Full-Featured Website Revamp for Kastas’ B2B Commerce Portal

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Boosting Customer Loyalty Through a Kiehl's Rewards Program

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Innovating KUKA’s B2B platform for global success

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KUKA achieves global B2B commerce growth with OSF Digital and Salesforce B2B Commerce

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L’Oréal Canada Takes Advantage of a Custom Salesforce Commerce Cloud Integration

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L’Oréal Canada achieves faster time to market and lower costs with OSF Digital’s custom Salesforce Commerce Cloud integration

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L’Oréal Paris - Customer Case Study

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Ensuring Meaningful Customer Engagement With a Cross-cloud Strategy

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La Polar achieves meaningful customer engagement with OSF Digital and Salesforce Multi-Cloud

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Latitude Financial Services - Customer Case Study

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Latitude Financial Services boosts customer engagement with OSF Digital

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Personalizing Experiences With Customer 360

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Laura Canada achieves seamless cross-channel personalized shopping with OSF Digital

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Tailoring B2C And B2B Digital Stores For A Specialized Automotive Retailer

Salesforce Customer 360 Accelerates B2b Digital Achievements For Sustainability And Growth While Uniting Data

Developing A Digital-first, Multi-brand Growth Acceleration Model

Defining An Ecommerce Strategy And Technology For A Gaming Retailer

Launching A Modern, Industry-specific Ecommerce Site For A Grocery Retailer

Implementing And Integrating A More Efficient Marketing Ecosystem For A CPG

Future-proofing The QSR Business With Robust Ecommerce Functionality

Setting Up Automation And Contributing To Customer Loyalty For The Second-largest Retail Group In Switzerland

Migrating A Software Provider's Customer Community To Salesforce Experience Cloud

Setting The Base For Customer Retention And Loyalty In One Of The Top Logistics Companies In Europe

A Full-Scale, Multi-Cloud Transformation

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Life is Good achieves a 360-degree customer view with OSF Digital's Salesforce Service Cloud implementation

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Rapid Ecommerce Site Replatform & In-Store Tablet Implementation

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Cultivating Customer Loyalty With Targeted Email Journeys

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Lowe’s Canada boosts loyalty program enrollments with OSF Digital

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Mahou San Miguel boosts revenue and loyalty with OSF Digital

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Creating More Effective Customer Journeys For A Major Canadian Pharmacy Retailer

Creating More Effective Customer Journeys For A Major Canadian Retailer

Propelling A Direct-to-consumer Strategy For A Major Footwear Brand

Marks & Spencer achieves 46% higher sales penetration with OSF Digital’s Salesforce Loyalty Management

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Omnichannel global expansion of Marks & Spencer’s loyalty program

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Enhancing the Ecommerce Experience with OSF Commerce

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Natures Menu - Customer Case Study

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Natures Menu achieves 50% higher subscriber ratios with OSF Digital

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Norths Collective - Customer Case Study

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Owens & Minor - Customer Case Study

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Revamping the Digital Customer Experience of Perfumes & Companhia

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Perfumes & Companhia achieves a 360° customer view and stronger ecommerce with OSF Digital's multicloud solution

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Transforming an Entire Commerce Ecosystem for DTC Interactions

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Growing business with a holistic B2B solution

Polytech Health & Aesthetics GmbH improves customer experience and sales with OSF Digital’s Salesforce B2B Commerce

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OSF Enables CRM and International Ecommerce Growth for Predator Nutrition

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Quintessentially - Customer Case Study

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Quintessentially elevates luxury member engagement with OSF Digital and Salesforce Experience Cloud

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Meaningful Customer Loyalty Experiences

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schuh strengthens customer loyalty and engagement with OSF Digital’s Salesforce Loyalty Management

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Sephora - Customer Case Study

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Digital Innovation for Community Engagement

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OSF Helped to Create SitterBank, a Robust App That Delivers on Its Promises

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Driving Sales Growth with B2B Commerce

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Sonae Fashion - Customer Case Study

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Sonae Fashion expands ecommerce with OSF Digital and Salesforce Commerce Cloud

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Developing An Omnichannel Strategy And Services Optimization Plan

Modernizing STEMMER IMAGING’s Ecommerce for Global Expansion

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STEMMER IMAGING triples website usage with OSF Digital's Salesforce Commerce Cloud modernization

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STERN PARTNERS UNITES SIX BRANDS UNDER ONE MULTI-CLOUD SOLUTION

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Stern Partners unifies six retail brands with OSF Digital

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Stockday - Customer Case Study

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Stockday boosts sales and streamlines B2B ordering with OSF Digital and Salesforce B2B Commerce

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Total Ecommerce Transformation Delivering Great ROI

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Tate achieves great ROI with OSF Digital

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The Warehouse Group - Customer Case Study

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The Warehouse Group achieves streamlined customer bookings with OSF Digital

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SETTING TOA FOR GLOBAL MARKET EXPANSION WITH SALESFORCE MULTICLOUD SOLUTION

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TOA Corporation boosts sales and ROI with OSF Digital’s Salesforce multicloud solution

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Delivering the best possible website experience

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Reliable Support for Seamless Operations

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OSF Digital Helped Urban Barn to Strengthen Their Online Presence

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Urban Decay Mastering Content Specialization, Internationalization and Localization

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ALL V&A MUSEUM ONLINE TRANSACTIONS IN ONE BASKET IN A CUSTOMIZED SEAMLESS PURCHASE EXPERIENCE

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Victoria and Albert Museum achieves a seamless single-basket ecommerce experience with OSF Digital and Salesforce Commerce Cloud

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Increase Conversions & Transform Communications

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Vidi increases conversions with OSF Digital and Salesforce Marketing Cloud

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Increasing Marketing Campaign Conversions

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Vindi achieves 12% more marketing lead conversions with OSF Digital and Salesforce Sales Cloud + Pardot

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WatchBox - Customer Case Study

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Wells - Customer Case Study

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Wells revamps ecommerce and boosts online sales with OSF Digital and Salesforce Commerce Cloud

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Wharton School of the University of Pennsylvania - Customer Case Study

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OSF Commerce Replatforming Efforts have increased Yeti's Year Over Year Results

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