Case Study: Polytech Health & Aesthetics GmbH improves customer experience and sales with OSF Digital’s Salesforce B2B Commerce

Polytech Health & Aesthetics GmbH launches Salesforce B2B Commerce in 2 months with OSF Digital

Polytech Health & Aesthetics GmbH, a manufacturer of medical supplies, faced a challenge in simplifying its direct selling process to medical offices and needed to be available for customers 24/7. To address this, they partnered with vendor OSF Digital to implement a Salesforce B2B Commerce Cloud solution.

OSF Digital implemented Salesforce B2B Commerce in just two months, creating a platform for 24/7 online orders and self-service capabilities. The solution provided Polytech with a better customer experience worldwide, increased sales through an easier order process, and reduced costs by redirecting internal resources. The vendor's work also gave Polytech a 360-degree view of each customer to boost loyalty and set the stage for global business growth.

Polytech Health & Aesthetics GmbH