Case Study: Perfumes & Companhia achieves a 360° customer view and stronger ecommerce with OSF Digital's multicloud solution

Perfumes & Companhia achieves a 360º customer view with OSF Digital

Perfumes & Companhia, a Portuguese perfumery and cosmetics retailer, aimed to enhance its online customer experience and grow its digital presence. The company sought a scalable, mobile-friendly solution to enable omnichannel capabilities and gain a 360° customer view. To achieve this, they partnered with vendor OSF Digital for a Salesforce implementation.

OSF Digital implemented a multicloud Salesforce solution utilizing Commerce, Marketing, and Service Clouds. This provided the retailer with new ecommerce capabilities, a 360º customer view, and more personalized communication. The project was delivered on time and within budget, resulting in an improved customer experience, enhanced online sales, and a strengthened digital presence for Perfumes & Companhia.

Perfumes & Companhia